Agreement to these terms
These Terms of Service govern use of internet service, related equipment, installation, support, billing, and online services provided by ISNS. By ordering, paying for, or using ISNS service, you agree to these Terms, the Acceptable Use Policy, and other terms presented with your order or account.
Service plans and no data caps
ISNS currently offers internet tiers identified by their download and upload rates. Plan pricing and available service tiers are shown on the ISNS website or customer order. ISNS plans include dual-band managed Wi-Fi and do not use a fixed monthly data cap.
No data cap
Customers are not assigned a fixed monthly data allowance. Service remains subject to the speed of the selected plan, network availability, this Agreement, and the Acceptable Use Policy.
Actual performance may be affected by wireless path conditions, network conditions, customer devices, Wi-Fi conditions, interference, maintenance, and other factors outside a single speed measurement.
Availability and installation
Fixed-wireless service depends on network coverage and a usable wireless path to the customer location. A location may require evaluation before installation or service activation.
ISNS provides the equipment required for a regular customer installation. Standard installation is $99. Some properties require additional labor, mounting, cabling, equipment placement, or other work to avoid obstacles or establish a usable service path. Additional work is quoted individually as needed.
Customer equipment and access
Customers agree to provide reasonable access to the property for installation, maintenance, repair, replacement, or removal of ISNS-provided service equipment when necessary. Equipment ownership, replacement, return, or damage responsibility may also be stated in the customer order, installation documentation, or account records.
Customers should not relocate, modify, reset, tamper with, or obstruct outdoor radios, managed networking equipment, cabling, or power components in a manner that interferes with service or network operation.
Billing, payments, and customer support
ISNS account billing, payments, and customer support are available through the ISNS Customer Portal. Customers are responsible for maintaining accurate account/contact information and paying amounts shown as due on their account.
Customer Portal
Use crm.isns.net to review billing, make payments, and request support.
Failure to pay amounts due or material violation of these Terms may result in restriction, suspension, or termination of service where permitted by applicable law and account terms.
Acceptable use and network protection
Service must be used lawfully and in accordance with the Acceptable Use Policy. ISNS may take reasonable measures to protect network security, reliability, other customers, and service infrastructure from malicious traffic, unauthorized access, fraud, attacks, or material abuse.
Maintenance and interruptions
Fixed-wireless and internet services can be affected by maintenance, power loss, equipment failure, severe weather, interference, upstream-provider issues, obstruction changes, and other events. ISNS may perform scheduled or emergency maintenance and will use reasonable efforts to restore service when outages occur.
Customer responsibilities
- Keep account and contact information reasonably current.
- Use service and customer equipment lawfully and safely.
- Protect account credentials and promptly report suspected unauthorized access.
- Provide a suitable location, power, and reasonable access for installed equipment.
- Notify ISNS when service equipment is damaged, moved, disconnected, or not functioning properly.
Text messaging
If you separately opt in to ISNS SMS/MMS communications, messaging is governed by the SMS Terms & Consent. Text-message consent is not a condition of purchasing internet service.
Third-party systems and links
ISNS may use or link to third-party systems for payment processing, communications, hosting, customer support, or other operational services. Third-party services may have their own terms and privacy practices.
Disclaimer and limitation
To the extent permitted by law, internet and related services are provided subject to network availability and the terms of the applicable service arrangement. ISNS is not responsible for losses caused by customer devices, customer wiring not provided or managed by ISNS, third-party websites/services, events outside ISNS’s reasonable control, or uses of the internet that are not caused by ISNS’s breach of applicable obligations.
Changes, governing law, and contact
ISNS may update these Terms from time to time. The current version will be posted here. Unless applicable law requires otherwise, these Terms are governed by the laws of Tennessee.
Questions can be sent to isns@fccpu.com or mailed to ISNS, 1615 Dinah Shore Blvd, Winchester, TN 37398.